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Office Assistant

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Memphis

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Office Assistant plays a key role in supporting daily operations by managing incoming communications, coordinating job assignments, and ensuring accurate tracking and reporting across multiple systems. This position serves as a central hub between clients, project managers, and internal teams to maintain efficiency and organization.

Job Responsibility:

  • Answer and route all incoming calls in a professional and timely manner
  • Review and process incoming job requests from various channels
  • Accurately enter job details into internal systems
  • Assign new jobs to appropriate team members
  • Send assignment communications with all relevant job details
  • Ensure visibility across teams by including key stakeholders in communications
  • Assist with coordination and support of urgent or time-sensitive jobs
  • Ensure all job information is properly documented and updated in internal systems
  • Maintain and update tracking spreadsheets with accuracy and consistency
  • Prepare and distribute weekly reports summarizing job assignments
  • Send required requests to vendors as needed for job processing
  • Manage and send customer review requests
  • Oversee customer feedback and engagement platforms
  • Manage invoicing processes for the service department
  • Ensure invoices are completed accurately and in a timely manner
  • Support general administrative functions to keep operations running smoothly

Requirements:

  • Strong organizational and multitasking skills
  • Excellent written and verbal communication
  • High attention to detail and accuracy
  • Ability to prioritize tasks in a fast-paced environment
  • Experience with CRM systems
  • Proficiency in Microsoft Excel or Google Sheets
  • Strong customer service skills
  • Proven ability to manage competing priorities

Nice to have:

  • Experience in service-based or project-based environments
  • Familiarity with project management or workflow systems, communication tools, and invoicing processes
  • Ability to coordinate across multiple teams and roles
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

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