Office Assistant

• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process with efficiency and courtesy
• Carry out security screening procedures, including the use of handheld screening devices and other required verification steps
• Observe candidates throughout the testing session to protect exam integrity and respond promptly to concerns or irregular situations
• Maintain strict control of testing materials, equipment, and room conditions to ensure a secure and compliant environment at all times
• Document incidents clearly and escalate issues when needed to support policy compliance and timely resolution
• Provide front-desk and clerical support such as answering inbound calls, scanning documents, and completing routine administrative tasks
• Assist with basic handling of office or testing equipment, including packing, unpacking, and moving materials as needed for site operations
• Support a fair and comfortable candidate experience by giving clear instructions, escorting individuals to and from testing areas, and addressing questions appropriately

• High school diploma or equivalent required
• additional college coursework or education is a plus
• At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings
• Ability to communicate clearly and professionally with visitors, candidates, and team members in both verbal and written formats
• Comfortable using Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based systems
• Able to manage multiple tasks efficiently while maintaining accuracy, attention to detail, and confidentiality
• Must be able to lift up to 40 pounds, bend and stoop as needed, and move through testing and office spaces safely
• Capable of remaining seated or standing for extended periods and conducting regular walkthroughs of the testing room during exam sessions
• Visual ability to monitor computer screens and camera displays effectively while overseeing the testing environment

Additional college coursework or education is a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan