Office and Customer Support Assistant

• Handle incoming inquiries professionally via phone and email, serving as the first point of contact for clients and partners
• Execute precise data entry by managing order data and updating customer information within the sales management system
• Collaborate closely with the production team to monitor inventory, manage expectations, and adjust lead times
• Coordinate complex logistics, including arranging product shipments and scheduling pickups with various courier companies
• Generate and issue essential financial and operational documents, including invoices, packing slips, and order acknowledgments
• Manage the sample distribution process by arranging and dispatching product samples to current and prospective clients
• Provide comprehensive general administrative support to the management and operational teams
• Monitor and organize office supplies and filing systems

• A diploma or degree from a post-secondary institution, or an equivalent combination of education and relevant professional experience
• Minimum of 3 years of experience in a customer service role, administrative support, or a related business administration field
• Complete fluency in English (written and spoken) is mandatory
• A valid Canadian driver's license is required
• Physical ability to occasionally lift sample boxes weighing approximately 28 lbs
• Demonstrated interest or previous experience in the woodworking, manufacturing, or interior design industry is highly preferred
• Reliable transportation to the workplace for an in-person role

Japanese communication ability is an asset

• Comprehensive benefits package including dental care and extended health care coverage
• Life insurance coverage
• Convenient on-site parking
• A collaborative and supportive company culture
• Access to specialized training and support through Randstad