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Office Agent

Taiwan, Taipei · Job Posted November 17, 2025
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Job Description

Office Agent position at Aloft Taipei Zhongshan handling office operations, guest services, administrative tasks, and maintaining professional standards in a hotel environment.

Job Responsibility

  • Direct/escort visitors to destination
  • Answer inquiries from guests
  • Support team to reach common goals
  • Listen and respond appropriately to employee concerns
  • Answer telephones using appropriate etiquette
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation

Requirements

  • Greet persons entering the office and determine nature and purpose of visit
  • Open, read, and prepare answers to routine letters
  • Locate and attach appropriate files to incoming correspondence
  • Take and distribute meeting minutes
  • Handle and distribute incoming and outgoing mail
  • Create and maintain computer- and paper-based filing systems
  • Transmit information or documents using computer, mail, or facsimile
  • Prepare documents using word processing, spreadsheet, database, or presentation software
  • Enter and retrieve information from computer databases
  • Operate standard office equipment
  • Document and communicate guest requests/complaints
  • Follow company policies and procedures
  • Maintain confidentiality of proprietary information
  • Develop positive working relationships
  • Speak using clear and professional language
  • Welcome and acknowledge all guests according to company standards
  • Move, lift, carry, push, pull objects weighing up to 10 pounds

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