Office Administrator

• Answering telephone calls, which includes customer enquiries, progress customer orders, arrange transport request and increase customer satisfaction
• Scanning process areas, updating locations
• Assist with Production-related queries, including problem-solving
• Assist with Production KPI reports
• Supporting Quality Department with weekly reports
• Review prices before invoice release, raising customer invoices when applicable
• HR Compliance Filing + Reports
• Supporting Laboratory Department with reports
• Create new company documents when required on Quality Control Systems
• Upload documents relating to compliance (CAT1's, Training and Customer specifications)
• Quality Department admin support, determining and recording non-conformities, concessions, rework and NCR's plus filing

• Proven administration experience
• Excellent attention to detail and accuracy
• Confident communicator with internal and external stakeholders
• Eager to learn and grow within the role

Customer service experience