Office Administrator Job at Marriott Bonvoy (Cape Town)

Job Description

The Office Administrator provides vital administrative, HR, and operational support to ensure the smooth functioning of Protea Hotel Tyger Valley. This role supports the General Manager and the senior leadership team through effective coordination, compliance oversight, and accurate documentation management. The Office Administrator upholds Marriott International standards, ensures statutory and brand compliance, and delivers efficient support to associates and departments across the hotel.

Job Responsibility

Manage the General Manager’s diary, meetings, appointments, and correspondence
Prepare supporting documentation and monitor follow‑up actions
Provide comprehensive administrative support to senior management and operational teams
Manage office supplies, stationery, and administrative resources while adhering to purchasing controls
Coordinate service contracts for office equipment in line with procurement procedures
Coordinate recruitment administration, including interview scheduling, reference checks, and MIE verifications
Prepare onboarding packs and ensure all new hire documentation is accurate and complete
Conduct staff and student inductions aligned to Marriott standards and TakeCare culture
Maintain confidential and compliant employee records according to legislation and brand requirements
Respond to associate HR and admin queries in a timely and professional manner
Support HR reporting, filing, and compliance administration
Coordinate internal training schedules and logistics with relevant department heads
Maintain training attendance registers and upload records onto Marriott learning platforms
Track and ensure completion of all mandatory training for associates
Support leadership in driving training compliance and development programs
Coordinate associate engagement and TakeCare initiatives
Assist in distributing internal communication, event notices, and engagement materials
Support the hotel culture by living and promoting Marriott’s core values and TakeCare philosophy
Maintain staff schedules, duty rosters, and internal operational reports
Update and maintain the hotel organogram to reflect structural changes
Manage uniform ordering, distribution, and inventory control
Ensure all statutory compliance documents are valid, up-to-date, and properly filed
Track and manage internal audit requirements, ensuring corrective actions are completed
Prepare documentation for internal, external, HR, Health & Safety, and compliance audits
Handle sensitive information with strict confidentiality and discretion at all times
Support the Health and Safety Team with record‑keeping, training schedules, and compliance monitoring
Maintain incident reports, safety registers, and emergency contact lists
Assist in coordinating fire drills, contractor inductions, and safety-related communication
Support user access changes and permissions for relevant hotel systems
Maintain updated logs for system users to ensure PCI and data protection compliance
Support the General Manager with hotel-wide initiatives, projects, and performance documentation
Assist in preparing presentations, reports, and dashboards for monthly meetings
Contribute to process improvements, operational efficiencies, and administrative best practice

Requirements

Matric / Grade 12 (required)
Administrative or HR-related qualification (advantageous)
2–3 years’ administrative experience, preferably in hospitality
Experience with HR processes, timekeeping systems, or compliance reporting (advantageous)
Familiarity with Marriott systems, policies and procedures are beneficial
Strong organizational and multi-tasking abilities
High attention to detail and accuracy
Excellent written and verbal communication
Ability to manage confidential information with professionalism
Strong interpersonal and customer service skills
Proficiency in Microsoft Office Suite
Ability to work under pressure in a fast‑paced environment
Strong understanding of HR and administrative compliance

Nice to have

Administrative or HR-related qualification
Experience with HR processes, timekeeping systems, or compliance reporting
Familiarity with Marriott systems, policies and procedures

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