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At ICare Group, we are more than just a meal service — We are a community-focused organisation with our Meals on Wheels program delivers nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service.
Job Responsibility:
To generally support and assist the work of the Meals Office Team
To complete general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets, packing meals and cleaning equipment
Home Visits - carry out home visits to new customers before they begin the service. To introduce our service, discussing payment methods, assisting with form completion and menu choices. Completing the home address risk assessments
To assist with general administration and Health and Safety of the Unit – involves stock control and planning, cash reconciliation providing support and information to clients and staff
Occasional cooking or cleaning duties as required
Requirements:
Administration Experience: Minimum of 2 years experience in an Administration role
Customer Service Experience: Previous experience in a customer-facing role is preferred
IT Proficiency: Confident skills in Microsoft Office
Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need
Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients
Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism
Work Related Car Insurance: Hold or willing to obtain work related car insurance
Background Checks: Willingness to undergo necessary background checks
What we offer:
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands, we will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family
Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement
Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning
Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day
Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030