Office Administrator/Receptionist Job at Larking Gowen (Colchester)

Job Description

This is a pivotal role in the support and development of our business. Working closely with the partners, managers, and members of the team, you will provide support to them on a range of activities from front of house reception, client liaison, administration, compliance, facilities and support.

Job Responsibility

Managing and maintaining a professional and welcoming environment, organising meetings and hospitality, maintaining records, setting up new clients on our systems and running compliance procedures such as anti-money laundering
Managing client documentation using a variety of bespoke software packages
Helping to manage the client cycle from set-up of new clients to submission of final accounts to Companies House and HMRC
Working with portfolio holders and completing all client procedures and related company secretarial services, management of client critical deadlines
Company secretarial services performed for our clients include filing of company confirmation statements, dividend vouchers, company details changes and directorship changes
Copying, scanning, binding, electronic document filing, compiling standard letters for Companies House and bound accounts to clients
Providing secretarial support including, receiving and sorting incoming mail and managing all outgoing post and packages utilising the most appropriate means including scanning documents into our electronic document management system
Electronic filing of accounts and tax returns
Responsible for arranging internal and external meetings
Assisting the billing process by sending invoices
Answering the telephone and dealing with queries from clients, staff, potential clients and other stakeholders
Liaising with other teams such as the facilities team, the database team in terms of keeping client information up to date and processing anti-money laundering information, and the marketing team in terms of the administration of business development mailings and events
Potential to undertake other tasks and projects as appropriate

Requirements

A minimum of English and Mathematics GCSEs (minimum grade C/4) or equivalent academic accreditation
Working in a client facing role and motivated to provide an excellent experience to clients, potential clients and other stakeholders
Experience of office administration
The ability to work both independently using own initiative and as a key member of a wider team
Dealing with internal and external client matters
Reporting to and working with a management team
Microsoft packages, including Excel, internet, email and computerised packages and ability to pick up internal systems quickly
Able to work well as part of a team
Adaptable and flexible: able to work on a range of different tasks, work under pressure and meet deadlines, work without supervision
Strong attention to detail and work to a high level of accuracy
Problem-solving
Excellent customer service and communication skills, both written and verbal
Confidence
Organisational skills and the ability to take the initiative and work in a methodical manner
Sound judgment to identify and report problems to supervisors and lead on resolving them

What we offer

Pension scheme (salary exchange)
Paid professional subscriptions
Rewards for client referrals
Social responsibility and charity support
Social and sports activities
Suggestion scheme and Innovation Fund
Paid holiday and option to purchase additional holiday through salary exchange
Corporate membership providing discounts on theatre and arts
Market Leading MediCash Programme
Employee Assistance Programme
3 x salary Death In Service

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