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Red Balloon Educational Trust is seeking a highly organised and professional Office Administrator & Receptionist to join our team. As the first point of contact for our organisation, you will play a vital role in creating a welcoming, safe and efficient environment for students, parents, staff and visitors. You will manage front-desk operations, coordinate administrative processes and provide essential support to ensure the smooth running of the centre. This is a busy and varied role requiring strong organisational skills, excellent communication, attention to detail, and the ability to manage multiple priorities within a school setting.
Job Responsibility:
Providing professional front-of-house reception services and acting as the first point of contact for students, families, staff, and external agencies
Managing student and staff administration, maintaining accurate records, and ensuring compliance with data protection requirements
Coordinating attendance reporting and supporting communication across the organisation
Supporting the safe and efficient operation of the Centre, including health, safety, and safeguarding processes
Assisting with day-to-day financial administration, including small purchases, invoicing, and payment processes
Requirements:
Experience of working in administrative support in a busy business or educational environment
Experience of working with young people and their families
Educational or customer service experience
Ability to maintain personal and professional boundaries
Good time management and organisation
Approachable, with a positive attitude
Empathetic, patient and compassionate
An understanding of adolescent development, dealing with trauma, bullying and its effects
A minimum of English and Maths GCSE higher level passes or equivalent
Excellent IT skills and experience with using the Microsoft Suite.