Office Administrator/ Credit Control

• Act as a first point of contact for customers and suppliers via email and telephone
• Build strong working relationships through professional and timely communication
• Provide daily support to sales and technical teams
• Process customer invoices for UK and export orders
• Prepare and maintain export documentation in line with customs and tax regulations
• Produce and distribute customer statements
• Proactively manage credit control, including monitoring credit limits and payment terms
• Liaise with the Office Manager and Sales Team regarding overdue payments
• Update cash books and the ERP system with customer receivables
• Produce accurate financial reports to support month‑end closing
• Complete inventory reconciliation as required
• Receive, validate, and process supplier invoices into the ERP system
• Prepare supplier payments and issue remittance advice
• Ensure supplier information is accurate and up to date
• Prepare and proof‑read reports, letters, proposals, quotations, and presentations for the Sales Team
• Generate reports from internal databases using Excel and Word
• Maintain organised and accessible SharePoint folders
• Support VAT reporting for UK and CZ entities
• Provide administrative support to all departments as required
• Assist with general housekeeping and office duties
• Provide holiday and sickness cover for other team members

• Strong organisational skills with a high level of attention to detail
• Confident communicator with excellent written and verbal skills
• Experience working within an office environment (finance or administration experience preferred)
• Proficiency with Microsoft Office, including Excel, Word, and SharePoint
• Ability to work effectively both independently and as part of a small team
• Ability to manage multiple priorities and meet deadlines

Experience with ERP systems