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Randstad Logo Randstad · Logistics

Ocean Import Customer Service

Canada, Montreal 48000.00 - 53000.00 CAD / Year · Job Posted June 02, 2026
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Job Description

We're Hiring an Customer Service Representative for the Ocean Department!\n\n📍 Location: Montreal, QC, near central train station!\n📅 Start Date: ASAP\n\nIndustry: Maritime Shipping Line\n\nWant to be part of the global supply chain that keeps the world moving? Looking for a company that values its employees growth and training? Then climb aboard! We're looking for Exports Customer Service Reps to join our shipping family! 🌍💙\n\nWe are looking for motivated individuals with experience in the logistics sector with expectational customer service skills....

Job Responsibility

  • Inbound calls
  • Processing customer requests and data via email or calls
  • Respond and take care of customer problems and inquiries
  • Act as liaison between customer and sales
  • Update bookings when necessary and notify all affected parties of changes
  • Coordinate with terminal operations to assure efficient and effective handling of shipments
  • Assist clients and transfer to the right department accordingly

Requirements

  • Based in or around Montreal
  • Experience with over the road shipments is required, preferably from a Freight Forwarder, 3PL, Trucking or Shipping line experience
  • Strong interpersonal and communication skills
  • Ability to multi-task time sensitive issues
  • Ability to work in a fast-paced environment
  • Well organized, ability to handle stress & meet tight deadlines

What we offer

  • Full time Monday to Friday, 8:30am to 5pm
  • Hybrid work model, 2 days a week from home
  • Yearly salary reviews
  • Competitive insurance package and RSP program
  • Vacation and personal days
  • Internal advancement opportunities
  • Monthly public transit reimbursement
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