Ocean import coordinator, Randstad

Randstad

Location:
Canada, Mont-Royal

Category:
Logistics

Contract Type:
Not provided

Salary:

55000.00 - 60000.00 CAD / Year

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Job Description:

Specializing in worldwide logistics, located in Montreal (Mount-Royal), currently seeking a Customer Service for the Ocean Department. As an International Freight Customer Service Representative, you will play a key role in ensuring seamless communication between clients, vendors, and internal teams. You will be responsible for booking, tracking, documentation, and resolving customer inquiries. The ideal candidate must have a strong understanding of the freight forwarding industry, excellent customer service skills, and experience with CargoWise software.

Job Responsibility:

Handle customer inquiries and provide timely, accurate information regarding international freight shipments
Coordinate with internal departments (operations, customs, and rates) to ensure the smooth movement of freight
Book, track, and manage shipments through the CargoWise system
Prepare and review shipping documentation, including invoices, bills of lading, and customs documents
Resolve any issues or discrepancies related to shipments, including delays, damages, or missing cargo
Provide proactive updates to clients regarding the status of their shipments
Maintain and update customer records within the CargoWise system
Build and maintain strong relationships with customers, vendors, and service providers
Ensure compliance with international shipping regulations, including customs requirements

Requirements:

Minimum of 2-3 years of experience in international freight forwarding or logistics customer service
Strong experience with CargoWise software (mandatory)
Excellent bi-lingual verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Knowledge of international shipping regulations, customs documentation, and freight procedures
Ability to handle multiple tasks and prioritize effectively
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

What we offer:

Great company working environment and culture
Permanent full time position Monday-Friday (flexible hours)
Competitive Salary depending on experience 50-60k
Work hard play hard team
Casual dress code
Room for advancement
Salary revisions
Insurances package, vacation package, flexible days off
Family-like culture

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ocean import coordinator

Randstad

Location:Canada, Mont-Royal

Category:Logistics

Contract Type:Not provided