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Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors. Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort. Assist in the facilitation and execution of aquatic programs for residents and guests, ensuring optimal utilization of facility offerings while supporting innovation and excellence in guest experiences. Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards for all Ocean Activities programs. Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards. Participate in ongoing performance evaluations and training opportunities to support personal and departmental development. Contribute to a positive and professional working environment by demonstrating strong teamwork, reliability, and adherence to operational requirements. Participate in regular staff trainings and safety drills. Assist in promptly resolving guest concerns with professionalism and accuracy. Complete incident reports, safety documentation, and equipment logs as required.
Job Responsibility:
Deliver the highest level of customer service
Provide guidance related to ocean awareness, ocean ecology, environmental practices, water safety
Assist in facilitation and execution of aquatic programs
Promote and support revenue-generating services
Maintain required certifications
Participate in performance evaluations and training
Contribute to a positive working environment
Participate in staff trainings and safety drills
Assist in resolving guest concerns
Complete incident reports and equipment logs
Requirements:
Current CPR, AED, and First Aid certifications
Previous experience in Ocean Activities, recreation, lifeguarding, or relevant roles
Strong interpersonal and communication skills
Ability to perform effectively under pressure
Effective organizational skills
Flexibility in scheduling including weekends and holidays
Fluency in English
Legal authorization to work in the United States
What we offer:
Lucrative salary
Medical
Dental
Vision
401K with employer matching
Time off plans starting on the day of hire
Opportunity to be part of cohesive team
Complimentary and discounted hotel stays around the world