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This position reports to the Ocean Activities Supervisor and supports the daily operations of all aquatic offerings on the property. As an integral member of the water activities team, you will assist in the delivery, coordination, and safe execution of programs, activities, and events designed to provide an enjoyable and secure experience for all participants.
Job Responsibility:
Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors
Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort
Assist in the facilitation and execution of aquatic programs for residents and guests
Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards
Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards
Participate in ongoing performance evaluations and training opportunities
Contribute to a positive and professional working environment
Participate in regular staff trainings and safety drills
Assist in promptly resolving guest concerns with professionalism and accuracy
Complete incident reports, safety documentation, and equipment logs as required
Demonstrate a friendly, positive attitude when interacting with customers and team members
Requirements:
Ability to lift 50 pounds
A genuine commitment to providing exceptional service to residents, guests, and colleagues
Ability to perform effectively under pressure, manage priorities, and adapt to changing operational conditions while maintaining a positive attitude
Proficiency in communication, adherence to procedures, and compliance with safety standards
Flexibility in scheduling, including availability on weekends and holidays
Legal authorization to work in the United States
What we offer:
Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace