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Occupational Health Support Coordinator

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Abingdon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 GBP / Hour
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Job Description:

Deliver Excellence in Every Interaction. Are you passionate about creating outstanding customer experiences? At our Toxicology business unit in Abingdon, we believe in a "Right First Time" ethos. We are looking for a Customer Service Specialist to join our Occupational Health team-a high-performing group dedicated to building lasting trust with our clients. In this role, you won't just be answering queries; you'll be a vital link in the healthcare chain, ensuring that essential medical and occupational services are coordinated with precision and care. If you thrive in a fast-paced environment where your work directly impacts operational efficiency and customer satisfaction, we want to hear from you.

Job Responsibility:

  • Expert support: Act as the first point of contact, responding to customer queries via phone and email with professionalism and empathy
  • Service bookings: Manage and complete bookings for Occupational Health services, guiding customers through the process with clarity
  • Clinic coordination: Open and manage clinic schedules, sourcing resources, and ensuring appointments are set up accurately
  • Supplier collaboration: Liaise with third-party providers to ensure clinics run smoothly and services are delivered on time
  • Internal liaison: Work closely with Clinical and Laboratory teams to ensure clear communication and timely resolution of queries
  • Process excellence: Follow standard operating procedures (SOPs) meticulously to meet key performance indicators (KPIs) and service level agreements (SLAs).

Requirements:

  • Customer obsessed: You have a proven track record of exceeding expectations and prioritising customer needs
  • Strong communicator: Excellent written and oral communication skills are a must
  • IT literate: Proficient in Microsoft Word, Excel, and Outlook
  • Organised: You can prioritise a busy workload to meet tight deadlines without losing your focus on quality
  • Educational background: Educated to national standards (GCSEs or equivalent).

Nice to have:

  • Previous experience in a customer service role, ideally within a service provider or healthcare-related field
  • A "Pioneering" spirit-you enjoy finding ways to improve current processes for long-term success.
What we offer:
  • World-class environment: Work for a global leader in Toxicology and Healthcare
  • On-site parking: Easy and free parking at our Abingdon office
  • Electric charging: Support for your green commute with on-site charging points
  • Subsidised canteen: Enjoy great food and a space to relax with colleagues
  • Free Lavazza coffee: Stay fueled with premium coffee throughout your shift
  • Career growth: Training provided with opportunities to support Continuous Improvement projects.

Additional Information:

Job Posted:
May 11, 2026

Expiration:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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