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Occupancy Specialist

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Cruz Companies

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Location:
United States , Boston

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will perform day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications and lease renewals at a market rate property.

Job Responsibility:

  • Interact with prospective and current residents to achieve maximum occupancy
  • Generate and manage traffic, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads
  • Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
  • Deliver customer service that exceeds expectations for new and current residents
  • Educate and implement Cruz Management programs, processes, and policies to new and current residents as applicable
  • Review, prioritize, and distribute resident service requests as required
  • May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
  • Remain current with local events and hiring trends that may have an impact on the property
  • During the application or recertification process, responsible to gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval
  • Remain current with all Federal, State and/or other regulatory requirements and programs
  • Other duties as assigned

Requirements:

  • High School diploma or GED
  • 1-3 years of work experience
  • Excellent customer service skills
  • Superb attention to detail
  • Outstanding verbal and written communication skills
  • Experience with computer systems including Microsoft Office Suite

Nice to have:

  • Associate degree
  • Knowledge of Yardi or Real Page software
  • Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry
  • Demonstrated leadership skills in decision making, problem solving and interpersonal relations
  • Agility to handle stress and respond quickly and effectively to emergency situations
  • Skill in exercising high degree of initiative, judgment, discretion, and decision making
  • Ability to work effectively with diverse individuals at all levels
  • Ability to handle many tasks simultaneously and deal effectively with changing priorities

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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