Occupancy Specialist Job at Cruz Companies (Boston)

Job Description

In this role, you will perform day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications and lease renewals at a market rate property.

Job Responsibility

Interact with prospective and current residents to achieve maximum occupancy
Generate and manage traffic, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads
Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
Deliver customer service that exceeds expectations for new and current residents
Educate and implement Cruz Management programs, processes, and policies to new and current residents as applicable
Review, prioritize, and distribute resident service requests as required
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
Remain current with local events and hiring trends that may have an impact on the property
During the application or recertification process, responsible to gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval
Remain current with all Federal, State and/or other regulatory requirements and programs
Other duties as assigned

Requirements

High School diploma or GED
1-3 years of work experience
Excellent customer service skills
Superb attention to detail
Outstanding verbal and written communication skills
Experience with computer systems including Microsoft Office Suite

Nice to have

Associate degree
Knowledge of Yardi or Real Page software
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry
Demonstrated leadership skills in decision making, problem solving and interpersonal relations
Agility to handle stress and respond quickly and effectively to emergency situations
Skill in exercising high degree of initiative, judgment, discretion, and decision making
Ability to work effectively with diverse individuals at all levels
Ability to handle many tasks simultaneously and deal effectively with changing priorities

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