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JLL Logo JLL · Real Estate

Occupancy Planning and Management Delivery Director & Regional Lead - APAC

India, Gurugram · Job Posted March 01, 2026
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Job Description

This is a senior leadership position responsible for overseeing a team of 150 + Occupancy Planning professionals across India and other countries within APAC (Asia Pacific). The successful candidate will lead high-performing regional teams, foster strong client relationships, drive delivery excellence, and support business expansion through innovative solutions and best practices in the field of corporate real estate. This position will report to the Global Occupancy Planning and Management Operations Leader located in the United States.

Job Responsibility

  • Lead, mentor, and manage teams of Occupancy Planning professionals embedded on major client accounts throughout the assigned region
  • Act as the primary representative of the OPM business in the assigned region, nurturing client relationships and ensuring satisfaction with service delivery
  • Coach managers and provide clear directions to help account teams consistently meet client objectives and contractual obligations
  • Cultivate and maintain strong partnerships with clients, driving consistent, high-quality occupancy planning and management services
  • Serve as the escalation point for client concerns and deliver prompt, effective solutions
  • Ensure best-practice adherence and operational consistency across regions
  • Proactively identify and pursue business growth opportunities within the market
  • Present and pitch OPM services to prospective clients, including developing tailored organizational models, defining scopes of work, preparing cost proposals and negotiating contract terms
  • Drive the expansion of OPM services, leveraging digital innovation and new delivery models
  • Work collaboratively with cross-functional leaders and teams to ensure smooth integration and consistent delivery of OPM services
  • Drive process improvements and share innovative ideas across the business and with clients
  • Develop a strong internal network and partnership with internal business lines with the intent to grow the OPM business
  • Create opportunities for career growth and professional development within the OPM team, offering clear pathways and training programs
  • Partner with HR and regional teams for effective recruitment, onboarding, performance management and retention of top talent
  • Uphold and ensure compliance with all contractual obligations, service level agreements, and industry standards
  • Foster a culture that aligns with company values and promotes service excellence

Requirements

  • Minimum 10 years of professional experience leading occupancy planning or corporate real estate teams, with demonstrable success in client service and team management
  • Strong commercial and financial acumen
  • Responsibility for P+L management and revenue targets
  • Proven ability to influence and achieve results through others
  • Excellent stakeholder management and networking skills
  • High degree of self-awareness, emotional intelligence, and relationship-building ability
  • Persuasive communicator with strong presentation skills
  • able to articulate complex concepts to clients and internal Senior Leadership (COO level) teams clearly
  • Bachelor’s degree in Architecture, Design, or a related field
  • Master’s degree or MBA is preferred
  • Experience leading large, multi-cultural teams, ideally in a global corporate real estate environment
  • Fluent in English
  • proficiency in one or more APAC/India languages is a strong plus
  • Willingness to travel up to 10% and work across multiple time zones, predominantly within APAC and with stakeholders in the US

Nice to have

  • Master’s degree or MBA
  • Proficiency in one or more APAC/India languages
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