Occupancy Planning and Management Delivery Director & Regional Lead

Job Description

This is a senior leadership position responsible for overseeing a team of 150 + Occupancy Planning professionals across India and other countries within APAC (Asia Pacific). The successful candidate will lead high-performing regional teams, foster strong client relationships, drive delivery excellence, and support business expansion through innovative solutions and best practices in the field of corporate real estate. This position will report to the Global Occupancy Planning and Management Operations Leader located in the United States.

Job Responsibility

Lead, mentor, and manage teams of Occupancy Planning professionals embedded on major client accounts throughout the assigned region
Act as the primary representative of the OPM business in the assigned region, nurturing client relationships and ensuring satisfaction with service delivery
Coach managers and provide clear directions to help account teams consistently meet client objectives and contractual obligations
Cultivate and maintain strong partnerships with clients, driving consistent, high-quality occupancy planning and management services
Serve as the escalation point for client concerns and deliver prompt, effective solutions
Ensure best-practice adherence and operational consistency across regions
Proactively identify and pursue business growth opportunities within the market
Present and pitch OPM services to prospective clients, including developing tailored organizational models, defining scopes of work, preparing cost proposals and negotiating contract terms
Drive the expansion of OPM services, leveraging digital innovation and new delivery models
Work collaboratively with cross-functional leaders and teams to ensure smooth integration and consistent delivery of OPM services
Drive process improvements and share innovative ideas across the business and with clients
Develop a strong internal network and partnership with internal business lines with the intent to grow the OPM business
Create opportunities for career growth and professional development within the OPM team, offering clear pathways and training programs
Partner with HR and regional teams for effective recruitment, onboarding, performance management and retention of top talent
Uphold and ensure compliance with all contractual obligations, service level agreements, and industry standards
Foster a culture that aligns with company values and promotes service excellence

Requirements

Minimum 10 years of professional experience leading occupancy planning or corporate real estate teams, with demonstrable success in client service and team management
Strong commercial and financial acumen
Responsibility for P+L management and revenue targets
Proven ability to influence and achieve results through others
Excellent stakeholder management and networking skills
High degree of self-awareness, emotional intelligence, and relationship-building ability
Persuasive communicator with strong presentation skills
able to articulate complex concepts to clients and internal Senior Leadership (COO level) teams clearly
Bachelor’s degree in Architecture, Design, or a related field
Master’s degree or MBA is preferred
Experience leading large, multi-cultural teams, ideally in a global corporate real estate environment
Fluent in English
proficiency in one or more APAC/India languages is a strong plus
Willingness to travel up to 10% and work across multiple time zones, predominantly within APAC and with stakeholders in the US

Nice to have

Master’s degree or MBA
Proficiency in one or more APAC/India languages

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Occupancy Planning and Management Delivery Director & Regional Lead - APAC

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