Observatory Ambassador

• Greeting guests as they enter assigned areas
• Ensuring safety of our guests while on tour or in your assigned areas
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
• Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries
• Effectively operate Observatory elevators and provide efficient direction for all attraction guests
• Scan attraction tickets and direct guests to proper ques
• Ability to follow direction and be a “team” player
• Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Performs other duties as necessary or required by management

• High school graduate, GED, or equivalent experience in comparable company
• High level of demonstrated professionalism and customer service
• Ability to memorize historical and technical information
• Multi-lingual or sign language capabilities a plus
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Ability to lift up to 20 – 30 pounds, stand for extended periods of time, and work extended hours
• Ability to work non-traditional hours (Nights, Weekends & Holidays as necessary)

Multi-lingual or sign language capabilities