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To ensure the reliability, performance, and visibility of IT systems and services by implementing and maintaining robust observability solutions. The Observability Specialist will be instrumental in enabling proactive incident detection, root cause analysis, and continuous improvement of service delivery.
Job Responsibility:
Design, implement, and maintain observability solutions across infrastructure and applications
Develop and manage monitoring dashboards, alerts, and automated workflows using CheckMK, Elastic Stack, and n8n
Collaborate with internal teams and stakeholders to define observability requirements and ensure alignment with service level objectives
Analyze system performance data to identify trends, anomalies, and opportunities for optimization
Support incident and problem management processes by providing actionable insights and root cause analysis
Manage outsourcing services, including coordination with external vendors, performance monitoring, and ensuring SLA compliance
Promote observability best practices and contribute to the evolution of monitoring strategies within the organization
Requirements:
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent
ITIL Foundation certification or equivalent knowledge of IT Service Management best practices
Minimum of 3 years of experience in IT operations, monitoring, or observability roles
Demonstrated experience in managing outsourcing services and vendor relationships
Proven track record in implementing and maintaining observability platforms and automation workflows
Strong expertise in observability and automation tools, including (CheckMK
Elastic Stack (Elasticsearch, Logstash, Kibana)
n8n (workflow automation)
Grafana
Prometheus
Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation and integration
Solid understanding of IT infrastructure, cloud environments, and application performance monitoring
Familiarity with ITIL-aligned service management processes and tools
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