Observability and Monitoring Specialist, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role deals with Providing the Observability & Monitoring related support to Application teams. This position will play a key role focusing on the Infrastructure, system, & application monitoring through existing & industry standard monitoring tools. This position will analyze the client monitoring requirements, coming up with viable automation monitoring solutions as per the Citi standards. Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.

Job Responsibility:

Acts as Observability & Monitoring SME to Application teams and other team members
Intelligent Monitoring - Specialist of All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics
Collaborate with all the stakeholders, driving incident prevention activities through Self-Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects
Good understanding of how the team and area integrate with others in accomplishing the objectives of the organization
Requires attention to detail when making judgments and recommendations based on the analysis of factual information
Typically deals with issues reported by Application teams. Applies professional judgment when interpreting data and results
Utilizes good understanding of apps support procedures and concepts and basic knowledge of technical areas to field issues and queries from stakeholders, providing short-term resolutions and work with relevant technology partners for long term remediation
Perform Testing , Upgrades & checkouts after new version releases and infrastructure updates
Develop and maintain technical support documentation
Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Appropriately assess risk when business decisions are made and communicate risks appropriately

Requirements:

Bachelor's degree in Computer Science or Information Technology
3-4 year's relevant work experience
Knowledge of Monitoring / Observability Tools, including self-healing capabilities
Knowledge of ITRS Geneos or AppDynamics would be a plus
Ability to communicate appropriately to relevant stakeholder (verbal & written)
Knowledge of Containerization is a plus
Exposure to log monitoring tools like ELK/Splunk would be a plus

Nice to have:

Knowledge of ITRS Geneos or AppDynamics
Knowledge of Containerization
Exposure to log monitoring tools like ELK/Splunk

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Observability and Monitoring Specialist