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Gaming Systems is crucial for boosting product proficiency, adoption, and operational excellence within Aristocrat's suite of Oasis™ gaming technologies. This role focuses on developing and delivering engaging, learner-centered training experiences for internal employees. Within the Training Department, the Skills Trainer partners with Content Creators, Product Managers, Support, and Engineering teams to pinpoint knowledge deficiencies, craft impactful training initiatives, and maintain uniformity in delivery and results. This role requires applying strong communication skills and product knowledge to help learners use Aristocrat Gaming Systems optimally.
Job Responsibility:
Deliver engaging, interactive, and effective training sessions to internal employees
Lead in-person and online training sessions, certification programs, orientation sessions, and refresher courses
Facilitate hands-on workshops and simulations that reinforce key product and system skills
Translate sophisticated product features and system concepts into clear, learner-friendly content that supports knowledge retention
Measure learning efficiency through evaluations, feedback, and performance metrics to ensure desired outcomes are achieved
Collaborate with Content Developers and Trainers to develop, update, and improve product training materials, including guides, visuals, and e-learning modules
Evaluate training requirements by analyzing performance, skill assessments, and collaborator feedback
Contribute to the creation of standardized learning paths and skill certification programs
Ensure training materials reflect current product functionality, business processes, and guidelines
Provide input on continuous improvement of training programs based on learner feedback and evolving business needs
Maintain a comprehensive understanding of the Oasis™ Gaming Systems suite, including its key modules, configurations, and integrations
Build and maintain training environments that simulate customer use cases
Partner with Support and Product teams to stay informed on product updates, release features, and system improvements
Demonstrate proficiency in explaining both technical and operational workflows to audiences with diverse group of backgrounds
Partner with internal departments to ensure alignment of training objectives with business priorities
Participate in cross-functional projects that improve product knowledge and team readiness
Actively pursue professional development opportunities and remain current on training technologies and methodologies
Requirements:
Bachelor’s degree in Education, Instructional Design, Information Technology, or related field preferred
3–5 years of experience in product or technical training, preferably in Gaming, Hospitality, or Technology industries
Experience delivering both in-person and virtual training to technical and non-technical audiences
Solid understanding of Casino Management Systems or comparable enterprise software preferred
Familiarity with instructional design tools and learning management systems (e.g., Articulate360, Docebo LMS, Adobe Suite)
Excellent facilitation and presentation skills for both classroom and virtual environments
Ability to engage and empower learners through interactive and experiential techniques
Strong communication and social skills, with the ability to simplify sophisticated topics
Highly organized, with strong project management and time management abilities
Passion for learning, teaching, and driving continuous improvement
Ability to work independently and collaboratively in a team-oriented environment
Willingness to travel up to 50% for conducting training and department projects
Must be capable of securing and upholding gaming licenses in all regions where Aristocrat conducts business, which includes enrolling with the Nevada Gaming Control Board (NGCB)
Nice to have:
Professional training certifications such as CompTIA CTT+, MCT, or similar
Technical certifications (e.g., CCNA, VCP) are advantageous