O2C Process Analyst Job at Collinson (London)

Job Description

As an O2C Process Analyst, this is a focused process documentation and end-user training role sitting within Collinson's O2C (order to cash), Transformation function. This will be a 6-9 month fixed term contract. The primary purpose of this position is to capture and document Finance Operations processes, with a particular focus on the Order-to-Cash (O2C) lifecycle and to translate that knowledge into structured, accessible training materials for end users.

Job Responsibility

Work with Billing Transformation, Finance Operations teams and Business Analysts to capture and document current and future-state processes across the O2C lifecycle (billing, invoicing, collections, cash application, revenue operations)
Produce clear, accurate as-is and to-be process maps, supported by written process narratives, decision trees and data flow diagrams
Build and maintain a centralised process register, ensuring all documented processes are version-controlled, consistently formatted and easy to navigate
Conduct structured interviews and workshops with Finance SMEs to extract process knowledge and validate documentation accuracy
Ensure documentation reflects operational reality, not just theoretical design
Translate documented processes into engaging, accessible end-user training materials, including guides, quick reference cards, e-learning content and walkthrough documents
Build and maintain a training repository that serves as a single source of truth for Finance Operations colleagues
Work with Global Team Leads and Managers to identify training gaps and prioritise content accordingly
Deliver training sessions to end users where required, ensuring colleagues understand process changes and can apply them confidently in their day-to-day roles
Gather feedback from trainees and iterate on materials to improve clarity and usability
Build trusted working relationships with Finance SMEs, Billing, Credit & Collections, Commercial and Operations teams and Transformation Project Teams
Communicate progress on documentation and training deliverables clearly and consistently
Act as the custodian of process and training knowledge throughout the engagement, ensuring nothing is lost as the broader transformation programme progresses

Requirements

3–5 years of experience in a process documentation, training design or operational improvement role
A proven track record of producing high-quality process maps, process registers and end-user training materials
Strong working knowledge of O2C or Finance Operations processes is essential
Excellent written communication skills
Experience building and managing a training repository or knowledge base
Confident facilitator, able to run workshops and interviews with Finance stakeholders at all levels
Proficiency in documentation and process mapping tools (e.g. Visio, Lucidchart, Confluence or equivalent) essential
Experience with e-learning authoring tools (e.g. Articulate, Rise or equivalent) and use of AI is desirable
Lean Six Sigma qualification is desirable but not essential

Nice to have

Experience with e-learning authoring tools (e.g. Articulate, Rise or equivalent) and use of AI is desirable
Lean Six Sigma qualification is desirable but not essential

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O2C Process Analyst

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