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O2C Finance Agent

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TUI

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Location:
Tunisia , Sousse

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Joining our TUI Global Business Services (TGBS) Team, you will be part of the Global Finance Business Services' centralisation strategy, working closely with a multicultural team. Within this role you will be involved with the Sundry Account Receivables activities, manage a dedicated portfolio of customers, and work closely with internal and external stakeholders delivering excellent service and supporting financial controls as well as providing timely, comprehensive and accurate financial information back to the business.

Job Responsibility:

  • Monitor and operate appropriate systems, processes and controls to identify and collect debt
  • Initiate defined measures in accordance with service agreements and guidelines, monitor deadlines and follow-ups
  • Carry out individual value adjustments, prepare write-off documents, file claims, create manual invoices/credit notes
  • Reconcile open client balances during the collection process, check credit balances and initiation of refunds
  • Work collaboratively with the Sundry AR department and ensure invoices are delivered to the customers
  • Maintain excellent relations with external and internal stakeholders and coordinate the posting and allocation of all receipts
  • Ensure customers are set-up, by the business users, accurately and in a timely manner
  • Investigate and resolution of queries and escalation to the Sundry AR Manager
  • Ensure that the Internal and External Audit requirements are followed in your daily work
  • Maintain strong relationships with stakeholders and customers, communicate effectively, and proactively identify and propose improvements
  • Undertake other adhoc activities as deemed necessary

Requirements:

  • Business University degree is advantageous
  • Excellent level of English is mandatory, both written and verbal
  • German level will be highly appreciated
  • Previous experience in AR department, administration, supplier or customer management
  • Ability to use MS Office tools such as Word, Outlook, Excel and Teams
  • ERP (enterprise resource planning) experience in SAP and would be advantageous
  • Communication and influencing skills
  • Proven numeric skills and accounting acumen
  • Methodical, organized approach towards the execution of the assigned tasks

Nice to have:

  • Business University degree
  • German language skills
  • ERP experience in SAP
What we offer:
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Dynamic working environment
  • Access to TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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