O2C & Credit Management Manager Job at Randstad (Lisboa)

Job Description

Our client is a global multinational leader in automation and Smart Living solutions (with around 6,000 employees across 60+ countries). Driven by a strong purpose, they design technologies that make buildings more comfortable, secure, and sustainable, actively helping to reduce energy consumption and carbon footprints worldwide. To support its continuous growth and strategic vision, the company is building a brand-new Finance Shared Services Center (SSC) in Lisbon. This hub will become the engine of their international operations, centralizing key transactional processes (such as Accounting and Credit Management) for Europe and North America. This is a unique opportunity to join a global project from the ground up. The company offers a true "small-big company" environment—combining the structural strength and stability of a worldwide leader with the closeness and agility of a human-sized team. The O2C & Credit Management Manager oversees the strategic and operational management of the Order-to Cash function and supports credit management activities within the Shared Service Center. This role involves supervising the Supervisors of both the O2C Department (Accounts Receivable) and Credit Management, ensuring adherence to agreed-upon metrics and SLAs while driving operational performance and risk management.

Job Responsibility

Manage, coach, and develop Supervisors within the O2C and Credit Management functions
Provide strategic direction to the teams to ensure completion and improvement of key processes like accounts receivable, collections, credit risk management, and dispute resolution
Ensure strong team collaboration and productivity while maintaining high morale
Supervise the overall O2C strategy, ensuring timely and accurate completion of Accounts Receivable tasks aligned with SLAs
Oversee the activities of the O2C Supervisor, including management of customer invoicing, collections, and cash applications for a team of 7 members
Monitor KPIs for accuracy, speed, and efficiency in invoicing, customer follow-ups, and resolving credit disputes
Ensure all processes align with internal controls, company policies, and systems (SAP)
Oversee the Credit Management Supervisor and ensure adherence to credit policies for assessing and managing customer creditworthiness
Proactively manage credit limits, customer risks, and overdue balances while minimizing bad debts
Collaborate closely with business stakeholders across sales, finance, and operations to ensure alignment on credit-related decisions
Provide regular updates and visibility into credit risk metrics and outstanding issues to management teams
Identify opportunities for process optimization across O2C and Credit Management operations, leveraging ERP systems like SAP S/4 and automation tools
Enforce compliance with company policies and continuous updates on regulatory requirements (e.g., financial reporting)
Ensure strong internal controls are in place across all processes and maintain audit-ready documentation
Implement and monitor KPIs and metrics to align with business objectives and SLAs
Produce regular reports on aging debt, payment trends, credit risk, and collections performance for senior management
Facilitate collaboration between O2C and Credit Management teams to streamline interrelated processes

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field
Minimum 7–10 years of experience in finance or accounting, with at least 3–5 years in leadership roles involving O2C, Credit Management, or related areas
Proven experience managing multi-functional teams within a Shared Service Center environment
Strong command of ERP systems, specifically SAP S/4, and advanced Excel tools (pivot tables, macros)
Strong knowledge of Order-to-Cash processes, including accounts receivable and collections workflows
Advanced understanding of Credit Management principles (risk assessment, credit limits, overdue management)
Proficiency in SAP S/4 ERP systems and analytical tools for monitoring KPIs and improving performance
Excellent communication and relationship management skills
Strong ability to present data insights to management
Proactive problem-solving, decision-making, and process optimization skills
Ability to work under pressure while maintaining accuracy and attention to detail

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O2C & Credit Management Manager

Job Description

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