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O2C Contact Center Executive

https://www.tui.com Logo

TUI

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Location:
Tunisia , Sousse

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join our TUI Global Business Services Team in Sousse as Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI.

Job Responsibility:

  • Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email
  • Process feedback & inquiries in reaction to payment reminders
  • Process requests to change payment method
  • Provide payment overview upon request
  • Change of master data
  • Respond to credit card inquiries
  • Process and redeem vouchers
  • Support collection service process
  • Monitor and reconcile incoming payments
  • Support decision-making by providing ad-hoc reports as required

Requirements:

  • Excellent written and verbal communication skills in German and English
  • Previous experience in Order to Cash processes (O2C) or customer service roles preferred
  • University degree in Accounting, Finance or Business advantageous
  • Exceptional analytical skills
  • Proficient in using MS Outlook and MS Excel
  • Highly service oriented and responsive
  • Working knowledge of SAP advantageous

Nice to have:

Working knowledge of SAP

What we offer:
  • Work in the leading global tourism group
  • Mobile working and flexible working hours
  • Development and career opportunities
  • Personal benefits including attractive remuneration, generous company discounts, extensive health & wellbeing offers

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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