O2c Contact Center Executive, TUI

O2c Contact Center Executive

TUI

Location:
Tunisia, Sousse

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our TUI Global Business Services Team in Sousse as Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies, and internal partners within TUI. While applying for this position, please, attach your CV in German! This job is for German speakers only!

Job Responsibility:

Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email
Process feedback & inquiries in reaction to payment reminders
Process requests to change payment method
Provide payment overview upon request
Change of master data
Respond to credit card inquiries
Process and redeem vouchers
Support collection service process
Monitor and reconcile incoming payments
Support decision-making by providing ad-hoc reports as required

Requirements:

Excellent written and verbal communication skills, both in German and English
Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
University degree in Accounting, Finance or Business advantageous
Exceptional analytical skills
Proficient in using MS Outlook and MS Excel
Highly service oriented and responsive
Working knowledge of SAP advantageous

What we offer:

Work location based in Sousse, Novation city, Tunisia
Working in the leading global tourism group
Opportunities to work with international projects and teams
Mobile working and flexible working hours
Dynamic working environment
Work-life balance with 3 days in office and 2 days remote after 6 months of integration
Development and career opportunities with (digital) training and international growth
Attractive remuneration
Generous company discounts
Extensive health & wellbeing offers

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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