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O-US Omnichannel Integration Lead

Portugal, Lisbon · Job Posted April 05, 2026
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Job Description

In this vital role, the O-US (Outside-US) Omnichannel Integration Lead is the strategic integration lead for O-US GCCI (Global Customer Capabilities Innovation), responsible for establishing a strong regional network across ELMAC and JAPAC, creating transparency on the global GCCI roadmap, and ensuring O-US business needs are clearly captured and prioritized with regional leadership. The objective of the role is to streamline the O-US GCCI operating model by uniting capabilities and strengthening the connection between O-US execution and global capability development. This includes acting as the central interface to global capability teams, translating global roadmap developments into local impact, and bringing consolidated O-US requirements into global design discussions. In addition, the role defines the omnichannel vision and strategy and evolves the O-US omnichannel operating model, ensuring that global capabilities are embedded into a coherent execution framework that drives integrated customer engagement across ELMAC and JAPAC markets.

Job Responsibility

  • Build and lead structured ELMAC & JAPAC regional networks to strengthen engagement, clarity, and collaboration
  • Create transparency on the global GCCI roadmap by communicating upcoming capability developments, timelines, and implications for markets
  • Increase awareness across O-US on what is coming, when, and how it impacts execution
  • Consolidate market business needs into structured regional requirements
  • Align and prioritize these requirements with regional leadership to ensure one endorsed O-US voice
  • Build a community mindset across markets, fostering shared understanding of capability evolution and execution realities
  • Build strong collaboration with Global GCCI capability leads and maintain continuous visibility on roadmap developments
  • Translate global roadmap updates into clear implications for O-US markets, ensuring local readiness and alignment
  • Represent and advocate for consolidated O-US perspectives in global forums and governance discussions
  • Bring structured O-US business requirements into global design conversations to influence future capability builds
  • Co-create future solutions with global teams to ensure capabilities are fit-for-purpose for O-US execution environments
  • Work in close partnership with O-US Platform Integration Leads to align business requirements with technical requirements and implementation feasibility
  • Define and evolve the O-US omnichannel vision and strategy aligned with global capability evolution
  • Drive the O-US omnichannel operating model and clarify how O-US GCCI functions collaborate internally and with global teams to deliver integrated customer engagement
  • Identify capability gaps and drive continuous improvement to strengthen O-US omnichannel maturity
  • Drive coherence across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics
  • Lead through influence and thought leadership in a matrixed environment
  • Champion Amgen values, compliance, and ethical standards
  • Promote inclusion, collaboration, and high-performance ways of working

Requirements

  • Bachelor’s degree required
  • Master’s degree preferred
  • Minimum of 8-10 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry
  • Strong strategic thinker with the ability to shape governance models and translate business needs into structured capability requirements
  • Proven experience operating in complex, matrixed global organizations, aligning regional and global stakeholders around shared priorities
  • Demonstrated ability to consolidate diverse market inputs into clear, prioritized recommendations for senior leadership
  • Experience working closely with global capability or product teams, including translating business needs into actionable requirements
  • Strong executive communication skills, with the ability to clearly articulate impact, trade-offs, and implications to senior stakeholders
  • Experience driving cross-functional alignment across global, regional and local teams
  • Ability to design and communicate operating models that connect strategy to execution
  • Solid understanding of omnichannel marketing and integrated customer engagement in a global or ex-US context
  • Experience establishing structured ways of working, governance processes, and prioritization frameworks
  • Comfort operating in ambiguity and shaping new roles, structures, and collaboration models

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
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