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Nxe First Line Support Production Engineer

United States, Wilton · Job Posted May 30, 2026
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Job Description

The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration. The Production Engineer First Line Support has an understanding of product SPC (Statistical Process Control), manages disturbance notifications, and works with the internal teams to support Material (MN) and Disturbance (DN) review boards, ensuring optimal product flow and minimal disruptions.

Job Responsibility

  • Providing first-line troubleshooting support to ensure uninterrupted production output
  • Hands-on troubleshooting of production issues
  • Escalating issues when necessary
  • Driving continuous improvement through documentation, analysis, and collaboration
  • Understanding of product SPC (Statistical Process Control)
  • Managing disturbance notifications
  • Working with internal teams to support Material (MN) and Disturbance (DN) review boards
  • Spending 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
  • Providing real-time troubleshooting support for production issues to minimize downtime and optimize output
  • Documenting all disturbances and resolutions accurately for future learning
  • Escalating issues to senior FLS when resolution cannot be achieved independently
  • Capturing learnings from troubleshooting efforts and using them to write & enhance OCAPs (Out of Control Action Plans)
  • Executing ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards
  • Performing ‘cherry picks’ to select and evaluate specific parts for quality and process validation
  • Creating ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting
  • Advancing problem resolution through detailed investigation of recurring issues
  • Supporting and maintaining SPC tracking for tooling and products
  • Performing pre-DRB activities as directed by Technical Lead or equivalent
  • Supporting, maintaining, and executing by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process
  • Creating and managing E-Scraps for scrap parts to ensure traceability and accountability
  • Participating in continuous improvement initiatives and projects

Requirements

  • Bachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
  • Masters Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment
  • Prior experience troubleshooting mechanical, and or electro-mechanical parts
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