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We are looking for a dedicated NVOCC Import Coordinator to join our fantastic team. In this role you will provide excellent customer service to the ocean freight import clientele of Yusen Logistics (UK) Ltd, by collaborating with the customer global key accounts. As an Import Coordinator, you will review ways of working to ensure shipments are Managed efficiently and ‘right first time’.
Job Responsibility:
Manage Import container movements on behalf of the clients
Work closely with Yusen origin offices to ensure consignments move correctly and on time
Provide transactional service supports such as customs clearance and haulage
Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
Communicate and escalate to team members and Management wherever necessary
Ensure total accuracy of all information and high standards of operational service are always met
Generate and maintain control sheets to fully track and audit all consignments accurately
Ensure maintenance of systems with accurate and real-time data
Provide ad-hoc freight quotations on request, using every opportunity to up-sell Yusen services
Monitor and control all cost and revenue at job-file level
Confirm and process all job-file invoicing
Accurate and on-time sales invoicing and cost management
Requirements:
Proven experience from an administration and/or customer service environment is essential
Experience in logistics and/or freight forwarding is desirable
Excellent stakeholder management skills
Ability to prioritise and work under pressure
Attention to detail
Excellent communication skills (written and verbal)
Excellent customer service skills
Basic IT
Microsoft Office, in-house systems
What we offer:
25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year