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Nvocc Import Coordinator

United Kingdom, Northampton 26000.00 - 30000.00 GBP / Year · Job Posted March 19, 2026
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Job Description

We are looking for a dedicated NVOCC Import Coordinator to join our fantastic team. In this role you will provide excellent customer service to the ocean freight import clientele of Yusen Logistics (UK) Ltd, by collaborating with the customer global key accounts. As an Import Coordinator, you will review ways of working to ensure shipments are Managed efficiently and ‘right first time’.

Job Responsibility

  • Manage Import container movements on behalf of the clients
  • Work closely with Yusen origin offices to ensure consignments move correctly and on time
  • Provide transactional service supports such as customs clearance and haulage
  • Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
  • Communicate and escalate to team members and Management wherever necessary
  • Ensure total accuracy of all information and high standards of operational service are always met
  • Generate and maintain control sheets to fully track and audit all consignments accurately
  • Ensure maintenance of systems with accurate and real-time data
  • Provide ad-hoc freight quotations on request, using every opportunity to up-sell Yusen services
  • Monitor and control all cost and revenue at job-file level
  • Confirm and process all job-file invoicing
  • Accurate and on-time sales invoicing and cost management

Requirements

  • Proven experience from an administration and/or customer service environment is essential
  • Experience in logistics and/or freight forwarding is desirable
  • Excellent stakeholder management skills
  • Ability to prioritise and work under pressure
  • Attention to detail
  • Excellent communication skills (written and verbal)
  • Excellent customer service skills
  • Basic IT
  • Microsoft Office, in-house systems

What we offer

  • 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
  • Opportunity for Unpaid Leave
  • Up to 10 days international remote working*
  • Free Eye Test *
  • Employee Referral Scheme
  • Cycle to Work scheme
  • Critical Illness Cover
  • Health cash plan
  • Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
  • On Site Mental health First Aiders
  • Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
  • Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health
  • Tailored development and career opportunities
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