Nutrition Patient Care Coordinator, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Provide an optimal customer service experience for our patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service
Verify insurance coverage, perform benefit investigation, and obtain prior authorization
Support the patient from the point of admissions/onboarding through the benefits verification and billing process to ensure a seamless experience for the customer

Requirements:

Two years’ experience in a customer service or high-volume call center role
One yr. experience healthcare, pharmacy, medical insurance, or billing environment
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
Excellent verbal communication skills including active listening
Working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification
Ability to assess a situation and identify potential issues or problems
Ability to education and explain complex information in a simplified manner
Ability to display empathy and patience when dealing with confused or irate customer
Attention to detail with the ability to capture necessary information from the patient discussion while toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Ability to work independent and to be self-directed to complete responsibilities
Sits at desk for long periods of time
Talking on phone for extended periods of time
Computer use for extended periods of time
Reading a computer screen

Nice to have:

Preferred pharmacy, PBM or Specialty pharmacy experience
Preferred experience working with medical billing procedure
Preferred experience working with Prior authorizations
Preferred knowledge of Medicare, Medicaid, and third-party vendors
Preferred knowledge of government and patient assistance programs

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 14, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Nutrition Patient Care Coordinator