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Supervises the provision of nutritional services for patients in assigned work area, communicating concerns to manager and/or dietitian. Works collaboratively with colleagues in clinical service unit teams and across the health system. Assists patient's with menu selection using principles of good nutrition/ limitations of diet order while promoting positive patient outcomes and enhanced patient satisfaction. Responsible for utilizing automated diet office system to prepare menus for tray service. Oversees production of meal service on tray line and is responsible for overseeing quality of items served. Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors overseeing compliance to departmental guidelines and standards of care. Contributes to department goal for excellence in all patient interactions. Works well with peers and maintains composure during stressful situations.
Job Responsibility:
Supervises the provision of nutritional services for patients in assigned work area, communicating concerns to manager and/or dietitian
Assists patient's with menu selection using principles of good nutrition/ limitations of diet order while promoting positive patient outcomes and enhanced patient satisfaction
Responsible for utilizing automated diet office system to prepare menus for tray service
Oversees production of meal service on tray line and is responsible for overseeing quality of items served
Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors overseeing compliance to departmental guidelines and standards of care
Contributes to department goal for excellence in all patient interactions
Visits patients, of all ages daily, as assigned, for menu selections
Utilizes automated diet office system
Checks tray line daily for accuracy of menus and quality of food served to patients
Corrects patient menus to agree with diet orders, allergies, and patient specific accommodations
Prepares meal tickets for serving area in accordance with current diet order and all information on patient profile
Technology and Learning: Embraces technological solutions to work processes that enhance departmental practices, communication, and continuous learning
Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
Contributes to department's goal for delivering quality services in accordance with all applicable policies, procedures, and professional standards
Follows procedures of food service handling standards
for safety and personal hygiene as required by the Department
Performs all other duties per operational needs
Performs safe delivery of meal trays to patients
Takes verbal orders for meals for various age groups from nursing
Requirements:
Supervises the provision of nutritional services for patients in assigned work area
Works collaboratively with colleagues in clinical service unit teams and across the health system
Assists patient's with menu selection using principles of good nutrition/ limitations of diet order
Responsible for utilizing automated diet office system to prepare menus for tray service
Oversees production of meal service on tray line
Acts as a resource to Nutrition Guest Representatives and conducts Service & Safety monitors
Contributes to department goal for excellence in all patient interactions
Works well with peers and maintains composure during stressful situations
Visits patients, of all ages daily, as assigned, for menu selections
Utilizes all resources available to ensure every effort is made to visit all patients for their meal selections
All patient interactions advance department's goal for service excellence
Responsive to patient concerns/complaints
Utilizes automated diet office system
Manages all EPIC/CBORD functions for processing meals, running reports, verifying diet orders, allergies, printing of tray tickets and tally sheets
Competent with Room Service Choice application in both iPads and on desk top
Works collaboratively with dietitians, nurses and unit coordinators to ensure all nutrition related orders are entered into the computer accurately in a timely manner
Checks tray line daily for accuracy of menus and quality of food served to patients
Corrects patient menus to agree with diet orders, allergies, and patient specific accommodations
Prepares meal tickets for serving area in accordance with current diet order and all information on patient profile
Effectively utilizes systems: Outlook, Epic, CBORD, My Time, Health Stream, etc.
Manages own time card
Monitors emails for communications
Participates in continued learning
completes all mandatory education within expected time frames
Observes Nutrition Guest Reps
completes compliance monitor a minimum of once weekly - 90% of the time
Participates in all performance improvement initiatives and champions new ideas
Weekly test trays are conducted to monitor quality, accuracy, and patient satisfaction - 90% of the time
Follows procedures of food service handling standards
for safety and personal hygiene as required by the Department
Hands are properly washed and/or sanitized
Hair nets and gloves are worn when serving or working with food in kitchen
Appearance conveys a professional image by adhering to department guidelines for diet office dress code
Performs all other duties per operational needs
Performs safe delivery of meal trays to patients
Takes verbal orders for meals for various age groups from nursing
Availability in weekdays, weekends and Holidays required