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Maintains electronic card file for each patient in CBORD ensuring that patients more recent diet orders are active
Receive communication via printer from Care Connection from hospital staff regarding the patient’s diet order, menu and/or meal service times, take the appropriate action, indicates action in patient’s card file in CBORD, and/or routes the information to the appropriate location and/or person
Receive telephone messages from department and hospital staff regarding the patient’s diet order, menu and/or meal service times, take the appropriate action, indicates action in patient’s card file in CBORD, and/or routes the information to the appropriate location and/or person
Ensure the patients receive the most recent diet order, with guidance from Registered Dietitians and Diet Technicians, by calculating and/or modifying patient menus, following standards or individualized meal patterns and regulating fluid in accordance with fluid values established by Nutrition Services
Appraise the Registered Dietitian of questions relating to the diet, nutrition and diet therapy from the patient, family and/or members of the health care team
Print tickets for each unit according to schedule
Process tickets for early and courtesy trays
Print labels for baby bottles, nourishment, and enteral feedings
Communicate patient needs with patient, patients families, nursing, and food service staff
Obtain phone orders from patients if host/hostess was unable to obtain menu selections
Reviews the allergy report 3 times per day in order and updates the card file
Prepares the food production tallies
Enter patient food selections into CBORD in order to generate food production tallies for both hot and cold food production areas in accordance with departmental guidelines
Prepare separate tally for Psych salads, desserts and other cold specials so that they can be forwarded to cold production for placement on disposable dishes
Delivers excellent customer service experiences in a consistent manner
Contributes to the hospital's philosophy, mission statement, and values in all interactions
Follows established uniform policy
Maintains a professional image
Ability to notify appropriate supervisor or department head of any issues and/or actions not complaint with these standards
Responds quickly to all requests and interactions
Ability to identify ways to meet the nutritional needs of a culturally diverse patient population through use of culturally diverse educational material and offering variety of menu choices
Uses WEST in all interactions. Welcome and say hello. Engage with eye contact and a friendly question. Service with a smile and helpful suggestion. Thank you and show we care
Maintains sanitation and safety standards
Ability to participate in department’s competency assessment program by identifying areas of practice to be assessed, developing competencies, assessing skills/knowledge base and working with Manager to develop plans to correct identified deficiencies
Ability to maintain a neat, clean and well-organized work area by utilizing downtime to complete routine cleaning tasks
Ability to maintain professional appearance by adhering to area dress code, wearing hairnet, name tag and ID badge at all times, while on duty
Ability to adhere to guidelines regarding menu processing for isolation trays by flagging menus as appropriate
Demonstrates good time management skills
Completes all assigned tasks within the designated time alloted to the task
Adheres to the department attendance/clock-in and clock-out policies
Adheres to lunch and break schedules
Productive and efficient use of non-break times
Participates in self development by attending mandatory inservices and education programs appropriate to the goals and needs of the department
Attends inservice program on equipment use and operation
Attends all mandatory inservice programs
Completes all required CBTs and training by due date
Assists with training of other associates
Attends, gives feedback, and participates in patient services and department meetings
Requirements:
High school education
One year of food service experience (preferably healthcare)
Basic knowledge of modified diets
Ability to communicate with patients and staff
Ability to respond to the needs of a diverse patient population and workforce
Ability to operate computers
Ability to do light lifting
Ability to work weekends, holidays, flexible days, hours and shifts
Ability to arrive at work as scheduled
Ability to sit, stand or walk for extended periods of time
Ability to use numbers section of computer quickly and accurately
Ability to lift up to 35 pounds without assistance
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs