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The Host/Hostess supports patient health and well-being through timely meal delivery and service. The Host/Hostess works directly with patients to order high quality meal selections that reflect their dietary needs, restrictions, and allergies. Host/Hostess also provide support for menu development activities by sharing patient feedback and suggestions with their supervisor and production team. Host/Hostess observe and document patient's food intake for signs of malnutrition, allergic reactions, or refusal to eat. Records temperatures of refrigerators and freezers and ensures all food safety precautions. Through these functions, Host/Hostess are key in creating a comforting environment for all patients.
Job Responsibility:
Provides menus and communicates with patient/family about the room service process including food choices and times of service
Provides meals and snacks within the diet order, observes and documents food intake and response to care
Serves as a liaison between the patient, Nursing, and Dining Services
Accountable to ensure all patients on a physician-prescribed diet receive meals per patient needs/desires
Communicates all meal service-related problems to Food Service Supervisor, Patient Services Manager, or Assistant Director/Director
Operates the decentralized Nutrition Care Center (NCC) which involves inventorying and maintaining food and supplies and recording temperature of refrigerators and freezers, serving patient meals and nourishments, retrieving soiled trays, and cleaning/sanitizing food delivery carts and NCC area according to procedures and unit standards
Transports patient food carts to and from the kitchen to nursing units
Transports soiled carts and empty racks to and from the dishroom and nursing units
Works collaboratively with the nursing unit staff to complete activities within scope of practice, and communicates any patient issues, concerns, or needs
Participates in department or unit activities to facilitate patient care and operations, e.g. quality focus teams, committees, recipe tasting, procedure or process revisions
Participates in all meetings and in-services as directed
Follows safe practices at all times. Reports accidents or unsafe conditions to Food Services Supervisor, Patient Services Manager, or Assistant Director/Director
Demonstrates service recovery as needed with a positive outcome for the patient
Assists with on-the-job training of new employees
Meets all other nutrition assistant competencies (see competency checklist)
Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills
Demonstrates ability to provide care/service safely and efficiently to each patient
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Requirements:
High School Graduate or GED
1 or more years of food service experience
1 or more years of experience in a hospital or long-term care facility
Fluent English - Ability to read, write and speak English
Basic computer skills
Demonstrated competence in the areas of critical thinking and interpersonal relationships