Nursing intern Job at Healthfirst

Job Description

The Summer Internship is a 10-week paid program designed to provide Nursing (RN) students with a structured, clinically oriented learning experience within an urban health plan. Interns apply foundational nursing knowledge in a population health setting while supporting evidence-based outreach, care coordination, and member education for Medicare and Medicaid members. The program is also immersive and interactive, laying a foundation for continued leadership development. Interns do impactful work, collaborating with other interns, employees, and business leaders to solve current operational and clinical workflow challenges, strengthen member experience, and deliver measurable solutions aligned to quality and service goals.

Job Responsibility

Conduct supervised outreach with a Clinical Eligibility Nurse or Care Manager (phone and in-person/home visits) to Medicare and Medicaid members for care management engagement, appointment reminders, preventive screenings, post-discharge follow-up, and resource navigation
Assist with pre-visit planning and post-visit follow-up (e.g., verifying contact information, compiling member education materials, tracking referrals, and confirming next appointments)
Use evidence-informed communication techniques (e.g., motivational interviewing basics, teach-back) to support member understanding of benefits, care plans, and next steps
Observe and support culturally responsive interactions consistent with health equity best practices
Escalate clinical concerns, safety issues, or urgent member needs immediately to the supervising clinician per protocol
Identify barriers to care (e.g., transportation, food insecurity, medication access, health literacy) and escalate to care managers for intervention and referrals
Assist with transitions of care workflows (e.g., post-hospitalization outreach), including compiling outreach lists and documenting attempted contacts per team standards
Review outreach attempts and relevant member-reported information in care management systems per policy, including accurate, timely documentation and confidentiality/HIPAA expectations
Help analyze outreach outcomes (e.g., contact rates, engagement rates, common barriers, referral completion) and summarize findings for the team
Assist with identifying and tracking gaps in care and quality opportunities (e.g., preventive screenings, chronic condition monitoring) to support program goals (e.g., Stars/HEDIS-aligned initiatives where applicable)
Document current workflows and propose improvements to increase efficiency, member experience, and/or quality performance
Complies with HIPAA requirements and maintains Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information, and adheres to local, state, federal and Healthfirst specific compliance and regulatory guidelines
Develop and present a final project readout with recommendations to internal stakeholders
Additional duties as assigned

Requirements

Currently enrolled in an accredited nursing program (ADN or B2B)
Strong written and verbal communication skills
comfort speaking with members by phone and engaging professionally in the community
Ability to manage multiple tasks, meet deadlines, and work effectively on a team
Prior experience requiring proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to travel around downstate New York, which includes the 5 boroughs, Long Island, Rockland, and Westchester, for supervised home visits and community-based outreach as needed
Eligible to work in the U.S. and will not require sponsorship for employment

Nice to have

Must have completed at least one clinical rotation by internship start date (or equivalent school requirement)
Interest in population health, care management, health equity, and/or managed care (Medicare/Medicaid)
Experience (academic or work) in community health, patient navigation, case management support, or customer service
Multilingual capability based on member population needs
Familiarity with evidence-based patient education strategies and/or motivational interviewing concepts

What we offer

medical
dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

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Nursing intern

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