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Nurse Manager

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Rowan

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Location:
United States , Bellevue

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

75000.00 - 80000.00 USD / Year
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Job Description:

The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively.

Job Responsibility:

  • Pierce and oversee the daily operations of our ear piercing studio
  • Ensure the highest level of customer service
  • Maintain a clean, safe, and welcoming environment
  • Create magical and memorable customer experiences
  • Ensure customer's safety and comfort and smooth flow of customer care
  • Provide confident, clear, and professional communication with clients
  • Educate customers on aftercare
  • Conduct a thorough ear evaluation
  • Maintain a sterile and aseptic environment
  • Use expert knowledge of skin care and infection control
  • Create a warm, welcoming, celebratory atmosphere
  • Help customers choose and style their ears with Rowan jewelry
  • Handle customer inquiries, concerns, and complaints
  • Engage with the local community
  • Create a comforting atmosphere for customers
  • Actively monitor the customer experience
  • Lead, coach, and develop a team of studio staff
  • Accountable for meeting Studio targets and overall performance
  • Foster a positive and inclusive team culture
  • Schedule staff
  • Recruit for open studio positions
  • Oversee all aspects inventory management
  • Meet or exceed individual and Studio sales targets
  • Drive sales and profitability
  • Ensure all visual merchandising standards are met
  • Ensure compliance with all health and safety regulations
  • Ensure the studio and selling floor are neat, clean, organized
  • Ensure all piercing stations are always stocked
  • Ensure the safety and cleanliness of our services
  • Mentor and train new nurses
  • Train and onboard new staff members
  • Provide ongoing training
  • Prepare and submit reports on studio performance
  • Ensure studio budgets, track expenses, and financial targets are met
  • Coordinate with corporate teams

Requirements:

  • Active RN or LPN/LVN License
  • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment
  • Proven strong leadership skills with the ability to inspire, motivate and develop a team
  • Customer-obsessed
  • Proven track record of driving sales and optimizing store profitability
  • Excellent customer service skills with a passion for creating memorable experiences
  • Ability to work a flexible schedule, including weekends and holidays
  • Thrives in a fast-paced environment, able to adapt to multiple priorities
  • Comfortable using technology, software systems and POS
  • Deep understanding of retail operations, including inventory management and visual merchandising
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
  • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales
  • The ability to lift up to 25 pounds is required
  • Standing for a full 8-hour shift is a regular part of this role

Nice to have:

  • Jewelry experience a plus
  • Knowledge of health and safety regulations, particularly related to piercing, is a plus
What we offer:
  • Annual Base Salary between $75,000 - $80,000
  • Eligible for the Studio Manager Monthly bonus program
  • Earned tips
  • Paid accrued Vacation and Sick Time for full-time employees
  • Medical/Dental/Vision Health Plans for full time employees
  • Employee Assistance Program (EAP) Resources
  • 401k and Roth IRA Plans
  • Generous employee discounts on our amazing products and services
  • Team Member Referral Bonus plan for Studio positions

Additional Information:

Job Posted:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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