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Nurse Manager, Whole Person Integrated Care

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City and County of San Francisco

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Location:
United States , San Francisco

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Category:

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Contract Type:
Not provided

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Salary:

200174.00 - 291330.00 USD / Year

Job Description:

Under the supervision of the WPIC Director of Nursing, the Nurse Manager supervises the delivery and evaluation of nursing care of medically and psycho-socially vulnerable clients who are experiencing homelessness, staying in shelters or living in supportive housing sites. The Nurse Manager oversees the teams responsible for assessment, care plan development and coordination of care for some of the city’s most complex clients. The program goal is to stabilize clients wherever they are living, prevent hospital admission and advocate for/refer clients to the appropriate level of care. The Nurse Manager coordinates all nursing support services to ensure the health and safety of clients. The Nurse Manager will work closely with other WPIC program nurse managers.

Job Responsibility:

  • Assesses, plans, implements, and evaluates care using patient outcomes data
  • Collaborates managing common health care problems present in homeless populations and develops innovative interventions and models to improve care of high risk/high vulnerability individuals experiencing homelessness
  • Leads or participates in WPIC clinical case conferences, other case conferences, meetings, nursing staff meetings and administrative / management meetings
  • Participates in quality improvement efforts such as conducting quality control (QC) activities, evaluating critical incidents/unusual occurrences/patient safety issues, and overseeing an overall quality assurance program
  • Coordinates hiring, provides supervision, coordinates assignments/scheduling, and completes performance appraisals for a multi-level and multi-cultural staff of registered nurses, licensed vocational nurses, health workers and public health aides
  • Develops, maintains, and updates nursing and infection control and hazardous waste policies, procedures, and standards to maintain compliance
  • Develops and maintains emergency response plan and coordinates dissemination of plan to program staff
  • Ensures that all occupational injuries and illnesses are reported per departmental protocol
  • Maintains occupational health program for the screening of clinic employees for select communicable diseases and compliance of Departmental and Division program
  • Maintains systems for ordering and inventory as well as for receiving and responding to patient complaints
  • Participates and collaborates with members of the administrative team to develop systems that facilitate safe, efficient, comprehensive and client-centered care
  • Serves as liaison between RESTORE program and nursing leadership within SFDPH / SFHN Ambulatory Care

Requirements:

  • Possession of a valid California Registered Nurse License
  • Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration, or a closely related field
  • Two (2) years (equivalent to 4,000 hours) of Registered Nurse experience working with individuals experiencing homelessness, substance use disorder, or co-existing psychiatric conditions

Nice to have:

  • Clinical experience in Homeless Healthcare
  • Knowledge of MOUD/MAT for people with opioid use disorder
  • Experience in supervising a large multi-disciplinary clinical team/staff
  • Sensitivity to a multi-cultural, multi-diagnosed, diverse, urban patient population
  • Ability to work well with diverse staff, collaborators, and patients including cultural, language, sexual identity, gender and other diversity considerations
  • Has prior training and/or direct work or community service experience in anti-racism, racial justice, and/or racial equity initiatives and/or projects
  • Sensitivity to and experience working with LGBTQ and gender non-confirming individuals
  • Individuals who have lived experience with Black/African American populations
  • Experience in supervising nursing staff and developing and enforcing operational procedures
  • Strong clinical skills
  • Ability to work as part of a team, prioritize and handle multiple tasks and to work independently in a high-pressure environment
  • Excellent oral and written communication skills
  • Excellent problem-solving skills
  • High level of accountability, with the ability to work independently
  • Excellent attendance record
  • Previous experience or training in harm reduction
  • Previous experience or training in street outreach and healthcare for homeless people
  • Experience with patient data collection, patient documentation and healthcare quality management
  • Knowledge of management theories/principles
  • systems and change theories
  • conflict resolution and customer service skills
  • Ability to conduct chart audits and investigations, critically analyze adverse outcomes and ascertain/write action plans

Additional Information:

Job Posted:
February 18, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
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