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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Description: We are looking for a results oriented field based Manager of Clinical Health Services with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. The ideal field-based Manager of Clinical Health Services executes quarterly objectives and long-term goals to ensure the successful recruitment, retention and engagement of our clinical team members (Nurse / Medical Assistant / Phlebotomists) throughout the region they support, consistent with Oak Street Health’s mission. This individual collaborates with stakeholders regionally and centrally, including the central Sr. Manager of Clinical Health Services, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region, in order to achieve targets. The field-based Manager of Clinical Health Services plays an integral role in the field Leadership Team of their respective region to ensure all aspects of the business are aligned with quality nursing care, optimal patient outcomes, and excellent patient experience.
Job Responsibility:
In collaboration with the central Sr. Manager of Clinical Health Services, and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience
In partnership with local leaders, support the recruitment and hiring of clinical staff
In partnership with the centralized training function, ensure consistent and comprehensive onboarding for new care team Nurses/ MAs/ Phlebotomists
In collaboration with nursing leadership, support the development of and own the local execution of ongoing nursing development opportunities
Directly manages regionally-allocated MA and RN preceptors
Prioritize clinical team member retention by creating an engaging culture
Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary
Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement
Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow
Work with the clinical and leadership team to implement and execute new clinical services and programs
Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety
Ensure the patient safety program goals and standards are executed consistently in the supported centers
Other duties as assigned
Requirements:
Current license to practice as a registered nurse
Bachelor degree in nursing strongly preferred
Advanced degree preferred
US Work Authorization
Minimum of 3 years nursing experience
5 years management experience preferred
Somebody who embodies being “Oaky”
Ability to independently manage and lead projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities
Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills
A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm
High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution
Travel Required
Nice to have:
Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best, and align with our mission
Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously manage multiple projects with high level of quality and productivity
Demonstrated ability to effectively deal with ambiguity, including handling risk and uncertainty in a manner consistent with Oak Street Health values
flexible and adaptable
Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients
A high degree of integrity, and be results driven
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility