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Nurse Case Manager

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Cencora

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Location:
Canada

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

64300.00 - 99000.00 CAD / Year
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Job Responsibility:

  • Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
  • Assist patients and caregivers in conducting assessments related to Patient Support services
  • Act as a liaison between patients, families and health care providers related to medication access
  • Address general inquiries regarding program services, disease states, or product related queries based on provided materials
  • Offer continuous support on disease states or product-related questions to ensure patient adherence
  • Refer the patient to their healthcare providers for clinical questions beyond program materials
  • Document patient information and interactions within the electronic patient record
  • Conduct ongoing file review and updates to reflect patient journey
  • Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
  • Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
  • Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
  • Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
  • Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
  • Maintain clear communication with the manager, team and the client regarding the management of patient cases
  • Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
  • Report Adverse Events / Severe Adverse Events following program procedures
  • The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role

Requirements:

  • A Diploma in health care or a related field, with a preference for Bachelor’s degree
  • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
  • Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
  • Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
  • Fluency in French and/or English may be required depending on program and geographic location
What we offer:
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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