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Notary Processing and Support Specialist

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Certus

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Location:
United States , Orlando

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

39000.00 - 40000.00 USD / Year
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Job Description:

The Notary Processing and Support Specialist is responsible for providing exceptional customer support to states assigned on notary services. This includes taking inbound calls to provide general notary information, status of applications, address customer complaints, among other. This position is also responsible for submitting applications and doing all the data entry required for the assigned state(s) in a timely and precise manner.

Job Responsibility:

  • Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned
  • Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section
  • Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct
  • Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications
  • The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent
  • The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively
  • Perform additional duties where needed

Requirements:

  • Proven experience using Microsoft Office Suite including Excel, Word, Outlook and Power Point
  • Excellent active listening skills with a positive attitude, energy, and demeanor
  • Reliable individuals that can always be counted on to give their best work and follow tasks through completion
  • Steady, even pace to promote accuracy and quality of work
  • Self-starter comfortable taking initiative and assist finding solutions to problems that may arise in the manufacturing of products
  • Ability to complete set of procedures and tasks completed before new ones are begun
  • Work with established systems, standards, and procedures
  • Good organizational skills and attention to detail
  • Helpful, supportive communication with management and peers
  • Excellent customer service skills
  • Collaborative approach in structured job environment
  • Desire to have fun while working
  • Growth and change mindset

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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