This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a driven, Norwegian-speaking Customer Support Agent to join our energetic team in Stockholm, Handen. This is a 6-month temporary position, with the possibility of extension as we continue to expand our footprint in the Nordic market. You will join a vibrant group of 20 service professionals who are passionate about high-quality customer experiences. We are a collaborative team that plays a critical role in supporting the company's international growth, meaning your work has a direct impact on our success in Norway. In this role, you will be responsible for managing customer interactions across our service channels, ensuring accurate and efficient order handling, and providing proactive, solution-oriented support. Your focus will be to create a positive customer experience, build trust, and contribute to long-term customer retention by consistently delivering excellent service.
Job Responsibility:
Drive customer loyalty by efficiently managing incoming cases via email, phone, and chat
Conduct outbound customer surveys and retention calls by phone
Complete administrative tasks accurately and within set deadlines
Escalate issues and create tickets for technical errors or improvement requests to the Tech and Dynamics teams via SharePoint
Stay fully informed by monitoring all communication channels and responding to updates that might impact our customers our case handling
Requirements:
Previous documented experience in customer service (store, event, sales, etc.)
Service minded
Excellent problem-solving skills
Communicative
Flexible
Demonstration of genuine commitment to the customer
System familiarity and quickness at the keyboard
You are not afraid to take your own initiative
Language skills: professional fluency in Norwegian, professional level in English and Swedish is a bonus
Nice to have:
Experience with CRM systems (e.g., Microsoft Dynamics)
Knowledge of e-commerce or retail operations
Proven track record of meeting KPIs such as first resolution, total cases resolved, or high CSAT scores
Comfort working in fast-paced, team-oriented environments
Knowledge of Swedish and additional European languages such as Swedish or German
What we offer:
Paid vacation is accrued in accordance with the length of the employment contract