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Quinyx Logo Quinyx · Customer Service

Norwegian Customer Success Manager

Norway; Sweden, Oslo · Job Posted January 31, 2026
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Job Description

Norwegian Customer Success Manager to Quinyx. Love building strong customer relationships and turning complex challenges into real business value? Join Quinyx as a Customer Success Manager and help some of Norway’s leading companies make work just work.

Job Responsibility

  • Manage and grow a portfolio of customer accounts, owning overall customer success and outcomes
  • Drive adoption, engagement, and measurable outcomes aligned with customer business objectives
  • Manage renewals, pricing adjustments, and contract discussions with strong commercial acumen, collaborating closely with Key Account Managers to identify upsell and cross-sell opportunities
  • Act as a trusted advisor, influencing senior decision-makers and guiding strategic discussions that demonstrate ROI and business impact
  • Proactively monitor account health, identify risks early, and design mitigation plans to ensure retention and satisfaction
  • Analyze customer data to identify trends, forecast needs, and surface actionable insights that inform customer strategies and internal priorities
  • Collaborate cross-functionally with Sales, Product, Analytics, Support, Customer Learning & Development, and Implementation teams to ensure seamless execution of customer success plans
  • Facilitate internal “win rooms” and alignment sessions to maintain focus and drive collaboration around key customer objectives
  • Conduct regular roadmap reviews with customers, aligning Quinyx’s product evolution with their long-term strategic goals
  • Deliver impactful presentations and product demonstrations that clearly articulate value and drive adoption

Requirements

  • Fluency in Norwegian and English
  • Proven experience managing customer portfolios, engaging C-level executives and senior stakeholders, and driving successful contract renewals and expansions
  • Solid technical background, ideally with hands-on experience in SaaS or license-based software environments
  • Experience aligning customer roadmaps with product direction to deliver long-term strategic value as well as connecting customer outcomes to business impact and ROI
  • Business mindset with strong influencing and relationship-building skills
  • Ability to simplify and clearly communicate technical concepts to both technical and non-technical audiences
  • Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations
  • Highly organized and self-driven, with a proactive approach to managing workload and competing priorities
  • Collaborative, team-oriented, and passionate about contributing to shared success

Nice to have

  • Previous experience using the Quinyx platform, either as a super-user, admin or end-user
  • Experience in payroll, HCM (human capital management), workforce management, or related domains
  • Experience within sectors like retail, hospitality or healthcare

What we offer

  • Flexible work hours and a hybrid setup with at least 2 days from the office
  • Enhanced vacation allowance
  • Gym membership contribution
  • Health insurance
  • Pension plan
  • On-market pay
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