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North America Process NIR/RF Applications Support Engineer

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KPM Analytics

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Location:
United States , Westborough

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide applications and technical support, as well as training for product installation, operation, and troubleshooting via phone, email, and on-site visits to customers, distributors, and sales teams across North America
  • Manage and assist with support tickets using Salesforce, ensuring timely updates and resolution to completion
  • Ensure customer and service feedback is communicated to appropriate internal teams for effective problem resolution
  • Attend trade shows and exhibitions to introduce KPM solutions and provide technical expertise
  • Maintain technical knowledge and familiarity with all KPM Process product lines
  • Develop and maintain documentation to support service requirements
  • write and update customer procedures as needed
  • Recommend improvements to procedures, product design, equipment, or suppliers based on customer and field feedback
  • Participate in training sessions for customers, distributors, and internal sales staff
  • Adhere to reporting requirements, including weekly expense reports, itineraries, and three-week travel schedules
  • Travel up to 40% as required

Requirements:

  • Experience with process analytical instrumentation required
  • Knowledge of NIR (Near-Infrared) and RF (Radio Frequency) technologies is a plus
  • Experience connecting instrumentation to industrial PLCs, PCs, and manufacturing software systems preferred
  • Familiarity with communication protocols such as Modbus over Ethernet/IP, DeviceNet, Profinet, Profibus, Ethernet TCP/IP, and RS-485/422 is a plus
  • Strong verbal and written communication skills required
  • Ability to effectively present technical information to diverse audiences, including customers, sales teams, and distributors
  • Bachelor's degree in electrical, Process, Chemical Engineering, or a related field required
  • Communication: Effectively presents information to support sales efforts and tailors messaging to the audience's level of expertise
  • Results-Oriented: Demonstrates initiative and persistence to achieve customer and business goals both remotely and on-site
  • Critical Thinking: Evaluates multiple solutions, identifies inconsistencies, and makes informed decisions
  • Problem Solving: Breaks down complex issues into manageable steps and implements effective solutions
  • Teamwork: Collaborates effectively, values input from others, and shares expertise
  • Planning: Understands customer needs and develops actionable plans to meet those needs
  • Computer Skills: Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • experience with CRM systems (e.g., Salesforce) preferred

Nice to have:

  • Industry experience in building materials, food and snack food, agriculture, tobacco, paper, paper/film converting, wood, chemical, automotive, mining, or pharmaceutical industries is a plus
  • Knowledge of NIR (Near-Infrared) and RF (Radio Frequency) technologies is a plus
  • Familiarity with communication protocols such as Modbus over Ethernet/IP, DeviceNet, Profinet, Profibus, Ethernet TCP/IP, and RS-485/422 is a plus
  • experience with CRM systems (e.g., Salesforce) preferred

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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