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NonStop Remote Support Specialist

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.

Job Responsibility:

  • Successfully resolve technical issues for NonStop software from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical and customer-relations questions
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
  • Review and may resolve complex business issues
  • Add case resolution to KMS
  • Understand and utilize ITIL
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

  • 5+ years working knowledge on NonStop software essential
  • Experience troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced proficiency with case management and monitoring tools
  • Superior customer service skills
  • Phone and remote support experience
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to lead resolution activities with escalated customers
  • Ability to contribute to technical action plans
  • Excellent verbal and written communication skills
  • Understanding and utilization of ITIL

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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