NonStop Remote Support Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

NonStop Remote Support Specialist role at Hewlett Packard Enterprise. This hybrid position requires working on average 2 days per week from an HPE office. HPE Operations provides innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation.

Job Responsibility:

Successfully resolve technical issues for NonStop software from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Review and may resolve complex business issues
Add case resolution to KMS
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

5 years + working knowledge on NonStop software essential
Excellent verbal and written communication skills
Experience troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Advanced proficiency with case management and monitoring tools
Superior customer service skills
Phone and remote support experience
Ability to solve and document solutions for usage of other technicians and customers
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Right attitude to embrace changes in technology
Ability to work outside comfort zone in gaining skills on all components in the solution stack

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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NonStop Remote Support Specialist