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NonStop Remote Support Specialist

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

NonStop Remote Support Specialist role at Hewlett Packard Enterprise. This hybrid position requires working on average 2 days per week from an HPE office. HPE Operations provides innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation.

Job Responsibility:

  • Successfully resolve technical issues for NonStop software from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical and customer-relations questions
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
  • Review and may resolve complex business issues
  • Add case resolution to KMS
  • Understand and utilize ITIL
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

  • 5 years + working knowledge on NonStop software essential
  • Excellent verbal and written communication skills
  • Experience troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced proficiency with case management and monitoring tools
  • Superior customer service skills
  • Phone and remote support experience
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to lead resolution activities with escalated customers
  • Ability to contribute to technical action plans
  • Right attitude to embrace changes in technology
  • Ability to work outside comfort zone in gaining skills on all components in the solution stack

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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