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The NSP (Non-Stock Procurement) Team is responsible for over $600 million in dropship and special-order product sourcing, order processing and service for our Contract, and Dotcom Customers. This team excels at building strong customer, sales teams, and vendor relationships and employs creative problem-solving methods to meet or exceed customer expectations.
Job Responsibility:
Sourcing (transactional, program, RFP, large bids) and purchasing in a variety of categories- including some custom manufactured and imprinted items
Cross functional work to facilitate solutions for special projects, contract renewals, etc.
Negotiate item cost, availability, and logistics- in varying complexity
Navigate vendor network and exploring innovative new sources to deliver best fit, appropriate solutions including substitute products as applicable
Pricing solutions to meet margin targets and ensure conversion to profitable sales
Service customer’s needs for product that is out of scope of replenishments functionality
Provide Proactive Communication to Internal /External customers regarding Order Status as applicable
Support, Track, expedite, and maintain open purchase orders
Execute daily purchase of drop ship and FC (fulfilment center) special ordering for Staples Customers
Work with multiple staples teams (merchandising, finance, vendor compliance etc) to proactively address SKU issues and vendor compliance
Achieve departmental buyer goals and objectives
Requirements:
High School Diploma or GED
1+ years’ working experience in customer service or a related field
Proficient in Microsoft Office Suite and ability to navigate websites
Strong oral and written communication skills
Ability to work independently with self-motivation
Flexible, detail-oriented with strong organizational and information-gathering skills
Demonstrated ability to exercise sound judgment
Strong Multi-tasking & Time Management skills
Excellent problem-solving skills
Demonstrated negotiation skills
Nice to have:
Knowledge of systems: AS400, Commerce Hub, NSP eForm
Customer service experience in a fast-paced direct customer environment
Strong Microsoft Excel a plus
Custom manufacturing/imprinting background a plus
What we offer:
Competitive base salary + bonus on eligible positions
22 days plus 7 major holidays and 1 floating holiday
Company match 401(k) plan
Online and retail discounts
Physical and mental health wellness programs
Daycare, cafeteria, fitness center, and coffee shop at our HQ
Inclusive culture with associate-led Business Resource Groups