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Non-producing Mortgage Retail Sales Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Boca Raton ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Non-producing Mortgage Retail Sales Manager (SAFE) in Consumer Lending as part of Home Lending.

Job Responsibility:

  • Coach, direct, and manage the sales activities of a branch of Mortgage Retail Sales Consultants and the activities of branch support team members
  • Manage customer loyalty and or disloyalty performance levels to include ensuring timely and proactive customer communication, regular customer contact, inspection calls to customers, and providing team with escalation and remediation process support
  • Make decisions and resolve issues to meet business objectives
  • manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process, using internal tools and reporting
  • ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers
  • Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area
  • collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly with external customers
  • Recruit, develop, and manage a sales team that generates quality loans compliant with company policies, procedures, and pricing strategies
  • develop and maintain a high degree of visibility and credibility for Wells Fargo Home Mortgage in the marketplace
  • Interpret and develop policies and procedures for functional areas with low to moderate complexity within scope of responsibility
  • identify and recommend opportunities for process improvement and risk control development
  • Develop knowledge of company products, policies and procedures, and underwriting requirements
  • develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance, and manage non-delivery fees, penalties, or fines
  • Understand real estate appraisals, title reports, and real estate transactions
  • analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
  • Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
  • Manage allocation of people and financial resources for Mortgage Retail Sales
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

  • 4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • This position requires SAFE registration at the time of employment
  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results

Nice to have:

  • 2+ years of sales management experience
  • Excellent verbal, written, and interpersonal communication skills
  • Mortgage industry experience
  • Knowledge and understanding of sales prospecting and generating referral
  • Bilingual speaking proficiency in Spanish/English
  • A BS/BA degree or higher
  • 1+ year of experience in recruiting individuals or team
  • Working knowledge of compliance, policy and federal regulations
  • Basic Microsoft Office skills
  • Experience developing and cultivating professional relationships

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
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