Non-Producing Mortgage Retail Sales Manager, Wells Fargo

Wells Fargo

Location:
United States, Orlando ▼
Jacksonville
Miami
Tampa

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Non-Producing Mortgage Retail Sales Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

Coach, direct, and manage the sales activities of a branch of Mortgage Bankers (a minimum of 12 direct reports) and the activities of branch support team members
Manage customer loyalty/ disloyalty performance levels to include
ensuring timely and proactive customer communication, regular customer contact and/or inspection calls to customer, providing team with escalation and remediation process support
Manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process and using internal tools and reporting to ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers
Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area
Recruit, develop, and manage a sales team that generates quality loans compliant with company policies, procedures, and pricing strategies
Make decisions and resolve issues regarding resources, objectives, and operations of Mortgage Banker team to meet business objectives
Interpret and develop policies and procedures for functional areas with low to moderate complexity within scope of responsibility
Collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly with external customers
Develop knowledge of company products, policies and procedures, and underwriting requirements
Develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance, and manage non-delivery fees, penalties, or fines
Understand real estate appraisals, title reports, and real estate transactions
Inform prospective and existing customers of Wells Fargo Home Mortgage (WFHM) programs, rates, policies, underwriting requirements, and loan procedures
Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
Develop and maintain a high degree of visibility and credibility for WFHM in the marketplace
Identify and recommend opportunities for process improvement and risk control development
Perform miscellaneous duties as needed and required

Requirements:

4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience

Nice to have:

2+ years of sales management experience
1+ year of experience in recruiting individuals or team
Mortgage industry experience
Established referral base within assigned market
Demonstrated new business development and relationship management skills
Knowledge and understanding of sales prospecting and generating referrals
Experience developing and cultivating professional relationships
Working knowledge of compliance, policy and federal regulations
Excellent verbal, written, and interpersonal communication skills
Bilingual speaking proficiency in Spanish/English
A BS/BA degree or higher
Basic Microsoft Office skills

Additional Information:

Job Posted:
July 30, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Non-Producing Mortgage Retail Sales Manager