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Nocc level iii

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Inabia Solutions & Consulting

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Location:
United States , Ridgeland

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
  • Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
  • Perform additional duties as assigned
  • Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
  • Investigate outage logs and help determine root cause for service interruptions
  • Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
  • Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
  • Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
  • Assist with training, onboarding, and mentoring of junior NOCC Technicians

Requirements:

  • Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
  • Minimum 4 years related experience in specific area or equivalent
  • Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
  • Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
  • Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Nice to have:

  • Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred
  • Experience with IPv4 or IPv6 network and IP routing
  • Strong understanding of routing protocols such as OSP, BGP, ISIS
  • Strong understanding of the OSI model
  • Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
  • Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred
  • CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
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