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NOC Technician

Plusnet

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Location:
United Kingdom , Watford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Job Responsibility:

  • Operating within a 24/7 NOC, working day/night shift pattern
  • Monitor in-life platforms and services reacting to any events as required liaising with the customer where required
  • Investigating incidents and taking necessary actions to resolve and attending technical and Service management bridge calls as required
  • Complete fault tickets accurately and with the required detail to produce a summary report
  • Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks
  • Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA
  • Inform the Incident Manager of all Major Incidents
  • Liaise with Asset Management to identified Equipment/Spares needed to resolve an Incident
  • Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB
  • Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks
  • The role holder will be expected to act professionally, aligned to BT values, when dealing with customers and colleagues
  • The role holder will be expected to develop skills which align to the core business needs
  • Participate in the drafting of quality technical and incident reports as well as recommendations to the Management Team
  • Undergo additional training to match operational requirements and equipment
  • The role holder will be expected to cover their teams’ duties during periods of Leave and sickness

Requirements:

  • Fibre Network Transmission experience or working towards
  • Understanding of Routing and Switching or working towards, Network+ Preferred
  • Understanding Incident Management and Service Operations environments
  • Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
  • BT network tools and monitoring systems, Site Manager, Check MK
What we offer:
  • Competitive salary
  • on target bonus
  • Pension contribution (BT contributes 10% if employee contributes 5%)
  • 25 days annual leave (plus bank holidays), increasing with service
  • 18 weeks’ paid parental leave
  • up to two weeks paid leave for Carers
  • flexible benefits including cycle to work, private healthcare, season ticket loans
  • retail discounts including BT shop
  • world-class training and development opportunities
  • discounted broadband, mobile and TV packages including Discovery+ and TNT Sport
  • £5k DV bonus

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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